To which countries do you ship?
Currently, the countries to which we DO NOT ship include: Afghanistan, Belarus, Bhutan, Brunei, Chad, Cuba, Ecuador, Iran, Laos, Libya, Mongolia, North Korea, Russia, Samoa, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, Yemen. This list may be updated periodically, and it may not include all countries to which we do not ship.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us here with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line here.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us here within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you accept returns?
If there’s something wrong with your order, before returning the order, please let us know by contacting us here! Downloadable products are not eligible for returns or refunds. To be eligible for a return, the shipped item must be unused and in the same condition that you received it. It must also be in the original packaging. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Returns must be shipped to the return address on the package. For easy reference, returns can be shipped here:
11201 Ed Brown Rd
Charlotte, North Carolina 28273
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please email us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you. Claims deemed an error on our part are covered at our expense. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2 business days for the refund to show on your bank account. If you don’t receive the refund within 5 days of our approval, please contact us here so that we can resolve the issue. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
What if the item wasn’t delivered?
If you provide an address that is considered as insufficient by the courier, or if the shipment goes unclaimed, the shipment will be returned to us. You will then be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know here within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
